Shipping Your Product:
We ship from many warehouses from around the United States. Our computer system ships your product from the closest manufactures warehouse to you direct. Some manufactures do not ship products on time do processing the order 1 to 3 days, weather conditions and stock on hand. If your shipping item is running behind the shipping priority you have chosen online. There will be NO REFUND on shipping items running late unless your item exceeds 2 weeks from the original shipping date.

Re: Shipping Cost:
To find out the correct shipping cost on the product you are interested in: 1. Click on BUY NOW (You may back out of the purchase at any time) 2. Enter your Name, Address, and Zip Code 3. The system then will give you Several Shipping Options to choose from. (NEXT DAY, SECOND DAY, THIRD DAY and so on, UPS or US MAIL)

Sales Tax:
AmericanHVACparts.com is required to charge applicable state and local sales tax on every item we sell.

Payment Terms:
Purchasers may pay with Visa Card, Master Card, Discovery Card and the American Express Card or by mailing a cashier check to AmericanHVACparts.com export orders may be subject to special export payment terms and quotations. All payments must be made in United States Currency. AmericanHVACparts.com shall have the right of set-off and deduction for any sums owed from any other related shipping cost. Orders will not be shipped until payment is received in full.

Equipment is shipped via UPS, FedEx Freight, or DHL. Equipment items include furnaces, air handlers, condensers, heat pumps, package units, etc. Shipping costs are individually figured for each order based on the weight and dimensions of the products. If equipment is purchased with non-equipment items, the entire order ships free.

NON-EQUIPMENT SHIPPING POLICY
DHL, FedEx Ground and FedEx Home Delivery shipping times are one to five days in the contiguous United States and Puerto Rico, six days to Alaska and seven days to Hawaii. Canadian transit times vary.
If your package is shipping ground to a residential address, it will arrive between Tuesday and Saturday, depending on the ship date and your location. Residential ground shipments are sent via FedEx Home Delivery. Packages are delivered between 9:00 a.m. and 7:00 p.m. If your package is shipping to a business address, it will arrive between Monday and Friday, before 4:30 p.m.
DHL, FedEx Express services are available, including FedEx Standard Overnight (arrives the following business day by 3 p.m.) and 2Day (arrives the second business day by 4:30 p.m.). An item sent FedEx Standard Overnight on a Friday would arrive on Monday to both residential and commercial addresses. Please remember that shipping times start when the package has left the warehouse, not the time the order is placed.

When shipping Express versus Ground, the dimensions of a package are considered, as well as the weight of the package. Sending something that is large but lightweight Express, such as filters, costs considerably more than sending it Ground.
Canadian shipments go DHL, FedEx International Ground (three to seven business days), International Economy (two to five business days) or International Priority (one to three business days).

Shipping Rules and Restrictions:
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. The shipping cost shown for an individual item reflects what you can expect to pay. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.
Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited because of physical size and weight.

Shipping Methods and Costs:
Depending on the item(s) you purchase on AmericanHVACparts.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
Please note, some items may offer only one shipping method. Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of Your Order.
Shipping and handling costs for orders placed on this web site are based on the weight of the total order. You will be provided with the estimated shipping cost for your order during Checkout.

Additional Shipping Charges:
Shipping charges given at Checkout are in most cases very accurate, but occasionally, shipping companies bill us extra charges, based on the dimensions of the package. We reserve the right to bill any additional shipping charges imposed by the shipper to your credit card, should this occur.

Special Order Items:
Special Order items require some additional time before they can be shipped. Expected adjustment time (for example, "Special Order: Add 1-4 weeks for Product adjustment. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail.

Pricing:
All prices quoted and are listed on our web site are our customers' net costs in United States Currency. Prices do not include freight, handling, applicable federal, state or local taxes, or duties. Prices and terms herein are subject to change without notice. Market Sensitive Commodity items will be priced according to current market Conditions.

Receipt of Purchase / Order Confirmation:
After filling out and submitting your order, you will receive an order confirmation via email. Your product will be shipped the same business day if the product is in stock and if the order is received before 1:00 p.m. If the order is cancelled by the purchaser while being in transit the full shipping charge will be applied to the credit card account of purchaser.
Shipping and Handling Refunds:
There are no refunds on shipping and handling charges unless AmericanHVACparts.com has shipped the order incorrectly.

No Refunds on Custom Orders, or Parts Shipped Direct from the Manufacturer:
Please check all information carefully. All custom orders are non-returnable. Any part shipped from any manufacturers warehouse, is not returnable under any circumstances. Any product that is not a standard stock item or is a custom order for a product made to your specifications cannot be returned. WE HAVE A NO RETURN / NO REFUND POLICY ON ALL CUSTOM ORDERS, or PARTS SHIPPED DIRECT FROM THE MANUFACTURERS WAREHOUSE. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS, UNDER ANY OF THESE CIRCUMSTANCES.

No Refunds on Electrical Parts or Air Conditioning Compressors:
WE HAVE A NO RETURN / NO REFUND POLICY ON ALL ELECTRICAL PARTS, and AIR CONDITIONING COMPRESSORS. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS.

Product Guarantee:
Non Electrical Parts will have a 1-year manufacture warranty from the date of the original purchase. Please note that this guarantee excludes all electrical parts and air conditioning compressors. AmericanHVACparts.com will repair or replace the product at its option from date of purchase. Shipping and Handling charges are not covered under the 1-year warranty period. Purchaser will ship defective part to AmericanHVACparts.com at there own expense. Purchaser agrees that there will be a shipping and Handling charge on all warranty exchanges of parts and equipment. AmericanHVACparts.com is not responsible for any labor charges of parts or equipment of any kind. Purchaser needs to have a licensed qualified person to install, service or repair their appliances.

Return of Product:
Equipment and or Parts that have been installed are not returnable. All products still in their original shipping container (excluding special order items and electrical parts) that have not been opened or installed may be returned, with an RMA authorization approvable from our parts department within 10 days from purchase date. There will be a 25% restocking fee on all parts and equipment returned with approval by our parts department. Shipping charges are not refundable to and from shipping locations.

Ordered incorrectly:
If purchaser orders a product incorrectly from our web site it may be returned to AmericanHVACparts.com by these seven conditions.
•1. As long as the product purchase has not been installed or damaged in any way.
•2. The purchase product is in its original shipping container.
•3. All return items are subject to a 25% restocking charge.
•4. All shipping and handling charges are not refundable.
•5. Purchaser must pay shipping and handling charges of product back to AmericanHVACparts.com.
•6. Purchaser gets an RMA authorization approval code from AmericanHVACparts.com.
•7. It is within 10 days from the date of original purchase, no exchanges or returns are allowed after 10 days.

Keep Good Records:
Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates, shipping and handling fees, and other details of your transactions.

Lost or Damaged Freight:
AmericanHVACparts.com will not be responsible for lost or damaged freight. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly file all freight claims to obtain replacement equipment or compensation for repairs. If you have not received your delivery, but the shipper shows you did, then you must file a claim with the shipping company. AmericanHVACparts.com is NOT responsible for lost or damaged freight. The shipping company is solely responsible. You must contact the shipping company and file a complaint in order to resolve this problem.
All products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. Upon delivery to the carrier, the shipment technically becomes your property. We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:
• Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy
• Always note any external damage to cartons on the delivery receipt and have the driver sign your copy.
• We highly recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim.
• If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered
• It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim.
• If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the trucking company handle the problem they caused.

Returns:
Once shipped, all equipment sales are final. Deliveries refused for reasons other than shipping damage (see above) will be subject to any applicable return shipping charges plus a 25% restocking fee. At our option, we'll repair or replace any defective product. Shipping and delivery charges are not refundable, however the purchaser will not be billed for shipment of the replacement product.
Any product to be returned most have an authorized RMA number clearly posted on the outside of the shipping container or the item will be refused by our shipping department.

Warranties & Service:
All parts & equipment we sell is new and is covered by the full manufacturer's warranty. Warranty service work can be performed by any properly licensed HVAC contractor, but please be aware that labor charges are not covered by the manufacturer or by AmericanHVACparts.com. Some manufacturers charge a nominal fee to process returned compressors and other specialty products. Shipping fees for in-warranty parts are to be paid by the customer.

AC Equipment Start Up:
In order to protect your warranty and for your own personal safety and peace of mine, split-system condensing units should always be "started up" by a licensed contractor who has been EPA certified to purchase and handle refrigerant. Any qualified HVAC service company in your area can perform this work for you. At a minimum, the technician performing the start up should:
• Braze the line set (copper tubing) to the service valves on the condensing unit and or evaporator coil.
• Use a vacuum pump to evacuate the lines and or cooling coil.
• Check the system for refrigerant leaks.
• Make the final electrical connections and double check the entire installation.
• Charge the complete system with refrigerant.
• Check all operating pressures and temperatures for maximum efficiency.
WARNING: Improper installation can void your warranty and expose you to potentially hazardous conditions. Do not attempt to do this work yourself!
NOTE: Puron (R-410A) units require special gauges and refrigerant. Serviceperson must be trained and certified to handle Puron installations

Building Permits & Inspections:
Always check with your city's Department of Building and Safety for specific permit and installation requirements before beginning an installation. Most municipalities require a building permit whether you are replacing the components of an existing HVAC system or installing a new system from scratch. Separate or additional permits might also be required for any new gas lines or electrical circuits. In general, homeowners are entitled to file building permits themselves as long as the work will be limited to the homeowner's own property. Pulling a building permit means an inspector will sign off on your work, which protects you and your property. We also recommend that you have your local gas company inspect and start up any new or replacement furnace installations. Most utilities will do this for you free of charge.

Special Considerations Regarding Your Order:
Your order will be shipped from the closest warehouse to your zip code stocking your part. Next day orders must be placed by 12 p.m. (noon) Pacific Standard Time to be shipped the same day. 2^nd Day Air, 3^rd Day Air via UPS, DHL or FED-EX, and USPS Priority Mail are not guaranteed in any way. NO refunds will be issued, and neither the shippers, or AmericanHVACParts.com are responsible for shipments not arriving on the expected arrival date. Returned parts must be received within 10 days of the original date of sale. After that 10- day period, parts are not returnable for any reason. There are NO RETURNS ACCEPTED on any electrical parts. Most electrical parts come with a 1-year manufacturer’s exchange warranty from the date of purchase and ONLY under normal use. This warranty DOES NOT cover improper installation of any part. Any electrical parts that have been burned or short-circuited are not covered under any warranty. All returns must be accompanied with a copy of the original receipt, as well as an RMA number, which is issued only by our corporate offices. If a return comes in with an invalid RMA or no RMA at all, the package will be refused and sent back at the shipper’s expense. All returned parts are subject to a 25% restocking fee. Any orders processed that are cancelled after the processing period are subject to a processing fee of $20.00 which will be charged to the customer’s credit card. Transformers are NOT covered under the 1-year manufacturer’s exchange warranty. Each transformer is factory-tested before shipment, and sold with NO warranty.

 Safety First:
Before you begin any repairs or installation on your heating and or air conditioning systems, consult all manufactures safety warnings and procedures. If you are not comfortable or have no experience working with Electricity, or with Natural Gas, L.P. Gas we would highly recommend calling your local independent contractor for service.