90 day Limited Warranty
Parts purchased from our online web store come with a manufacturer's warranty from the original date of purchase.

At our option, we'll repair or replace any defective product for 90 days following the original date of purchase. Purchaser may return the part under warranty to AmericanHVACparts.com only after first receiving an authorization RMA return number from our parts department. Original shipping and delivery charges are not refundable. Purchaser must pay for all shipping expenses for the returned product, however AmericanHVACparts.com will pay the shipping costs of the return replacement part.

• Air Conditioning Refrigeration Compressors only have a 30-day replacement warranty.

NOTE: Only a qualified person with experience should be making electrical repairs and this warranty does not cover any part that has been improperly installed.

Damaged Freight
All orders claiming to be damaged in shipment must be reported to one of our customer representatives within 3 days from the date of delivery. Orders claiming to be damaged after that period will not be addressed.
AmericanHVACparts.com will not be responsible for damaged freight. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly file all freight claims to obtain replacement equipment or compensation for repairs.
All products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. Upon delivery to the carrier, the shipment technically becomes your property. We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:

• Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy
• Always note any external damage to cartons on the delivery receipt and have the driver sign your copy
• We highly recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim
• If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered
• It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim
• If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the trucking company handle the problem they caused.

Cancellations
Provided the order has not shipped, all order cancellations are subject to a $20.00 fee. If the order has already been shipped and is cancelled or refused, shipping charges will not be refunded and the order will be subject to a 25% restocking fee upon arrival back to AmericanHVACparts.com. Custom orders where the product has already been fabricated/manufactured cannot be cancelled.
-Air Compressor cancellations:
Air compressor cancellations are subject to a 25% cancellation fee.

Returns
AmericanHVACparts.com has a (12) day return period on non-electrical parts from the date of sale. Once 12 days have elapsed, parts are not returnable for any reason. Products that have been installed are also not returnable. Products that have not been installed or damaged and that are not considered electrical parts are returnable with a standard 25% restocking fee and no refund on shipping. All returns must have a valid Return Merchandise Authorization number (RMA#). To request an RMA# please call us and speak to one of our customer representatives at (866) 432-8551. Orders sent back without a valid RMA# will be refused on delivery and sent back at the shippers expense.

No Returns or Refunds on Electrical Parts or Air Conditioning Compressors:
All electrical parts (Capacitors, Circuit Boards, Contactors, Door Switches, Flame Sensors, Gas Valves, Heat Strips, Igniters, Ignition Modules, Limit Switches, Motors, Pressure Switches, Relays, Sequencers, etc.) and Air Compressors, once shipped are not returnable for any reason.

Warranties & Service
All the equipment we sell is new and is covered by the full manufacturer's warranty. Warranty service work can be performed by any properly licensed HVAC contractor, But please be aware that labor charges are not covered by the manufacturer or by AmericanHVACparts.com. Some manufacturers charge a nominal fee to process returned compressors. Shipping fees for in-warranty parts are to be paid by the customer.

Lost Packages:
It’s not very common but sometimes packages do get lost in transit or delivered to an incorrect address. If your tracking number states that your order was delivered but you did not receive it, please call us and one of our customer service representatives will need to open a claim with the shipping company. In the meantime the purchaser will need to wait until the matter is resolved or place another order if the part is urgently needed. AmericanHVACparts.com will not send a replacement package without payment.

State and Local Laws
Before purchasing, check state and local laws and regulations regarding installation or use of any of the products in this on-line catalog. AmericanHVACparts.com is not responsible for any loss or damages related to the sale, delivery or installation of products sold through this catalog, or any other changes incurred in the replacement or repair of a defective item. The seller is not responsible for the buyers adherence to state and local laws.

Safety First
Before you begin any repairs or installation on your heating and or air conditioning systems, consult all manufactures safety warnings and procedures. If you are not comfortable or have no experience working with Electricity, or with Natural Gas, L.P. Gas we would highly recommend calling your local Independent contractor for service.

Product Detail Information
Each Product on our website has a detail page, on which background information is given on the part. Often, partial information is provided from the manufacturers tech sheets. This information is provided for you as background information only, to help you locate the part you need, and is by no means to be taken as instruction on how to install the part.